MOA FAQ

Yes, dogs are allowed in our hotel for an extra charge. We welcome pets and make sure that they also feel comfortable with us.

Yes, our rooms are equipped with curtains that provide a effective dimming enable.

No, everything remains as usual and you can continue to check in and out conveniently online.

For information on the Cancellation and booking changes, look specifically for the conditions that are on the Booking platform were given. If no suitable information can be found there, feel free to contact our Reservations Team.

Explore our premises conveniently from anywhere. With our interactive 3D model, you can experience our modern co-working space in Berlin up close - easily, digitally & at any time. Discover flexible workspaces, spacious offices and fully equipped meeting rooms for you or your team.
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Yes, we offer parking facilities for our guests. Parking in the hotel's own multi-storey car park is subject to a charge. The current prices are 25,00€ per day or 3,00€ per hour. There are several payment options to choose from, including Cash, credit card and EC card. If you have any problems, you can always contact our reception.

Our guests frequently make use of the following additional offers:

• Car park
• Breakfast
• Early or late departure
• Choice of a higher room category
• Treatment & surprises for birthdays or other private occasions (honeymoon etc.)

You can book these directly online or contact us directly so that we can make a note of them.

Yes, our hotel is designed barrier-freeto ensure a comfortable stay for all guests. On the booking platform there is the possibility barrier-free rooms to inquire.

The room facilities vary depending on the category, details can be found on the respective room pages. All rooms have a comfortable bed, a private bathroom, a desk with chair, a wardrobe, a flat-screen TV and a kettle with a selection of coffee and tea.

The City Tax is an overnight tax levied on tourists in Berlin. It is used to finance infrastructure measures and to promote tourism in the city. The City tax in Berlin 7.5% of the accommodation price per person.

Accor points can no longer be collected or redeemed after 12 January 2026.

For bookings that due to and in connection with Accor points or status benefits made and which relate to the time after the system changeover, we are currently examining accommodating solutions:
Free cancellation
Rebooking to other flexible tariffs
Individual consultation for VIP or status bookings

If Accor guests redeem points when booking for stays in 2026 but cancel this booking after 12.01.2026, the redeemed points will expire and will not be credited again.

Our hotel is smoke-free. There is an absolute ban on smoking tobacco products and e-cigarettes in our rooms. We ask smokers to leave the to use the designated smoking area on the parking deck on the 2nd floor.. In case of non-observance, the additional cleaning costs will be charged.

Check-in is possible from 15:00 on the day of arrival. Please note that additional charges apply for earlier check-in. Reception is staffed 24/7. Check-out is until 12:00. If you would like to extend your stay beyond the regular check-out time, please contact our reception in advance. Additional charges apply for late check-out. The room keys no longer work automatically after 12:00 noon.

Yes, we offer bike hire. Discover the city in a quick and comfortable way. The bikes are ideal for short distances or to explore the hotel's surroundings. You can find more detailed information on prices, availability and booking here here.

VIP upgrades or status benefits from Accor (e.g. room upgrades) can be booked from 12.01.2026 no longer guaranteed become.
For bookings that have already been confirmed, we are happy to check accommodating individual solutions, to make your stay even more special.

Breakfast is served by Monday till Saturday from 6:30 till 10:30 served and Sundays and to Holidays from 7:00 till 11:00 o'clock. With freshly squeezed juice, coffee specialities and a rich breakfast buffet, we ensure the perfect start to the day.

For more comfort, we offer a selection of different pillow types to customise your bed. All duvet covers at MOA are allergy-friendly - for a relaxed and healthy sleep.

Sustainability is our top priority. For this reason, we offer to waive the standard daily room cleaning service. For a stay of several days however, we will clean the room after every third night as standard. Of course, we enable the free cleaning option on request and also provide fresh towels at any time. 

No, existing bookings continue to run automatically.
Only for questions about Accor points, VIP benefits or fixed rates we recommend that you contact us briefly so that we can find the best solution together.

Yes, we offer free wifi for our guests. Power sockets are also available in the bar and restaurant to charge your devices and work on the move.

Yes, you are welcome to leave your luggage at reception before you check in. It will be safely stored there until you can move into your room.

MOA Berlin offers good connections to the public transport network. The Birkenstraße underground station is located only a few minutes' walk from the hotel. From there, there is direct access to the U9 underground line. The S-Bahn station Westhafen is also nearby and offers connection to the S-Bahn line S41 and S42. The tram M10 takes you in 10 minutes from the Turmstraße to Central station.

No, our customised service offering and the quality aspects as well as sustainability certifications remain in place and continue to be a high priority for us.

Our Reception is staffed around the clock. Our team is always available to help guests with any questions or concerns.

Yes, extra beds are available. We will be happy to bring an extra bed to your room and prepare it for you. The cost for this is 35 euros per night.

Yes, at MOA Berlin we offer a practical laundry service for our guests. Our professional team will take care of your laundry so you don't have to worry about anything during your stay. The laundry service can be provided from Monday till Friday be used.

Turn to the besten to our receptionYou can find the number on the website. We need your name and room number for verification. We have a Lost & Found box so that nothing gets lost.

You will find the reception on the first floor.

The Check-out at MOA Berlin is open until 12:00 noon. If you wish to extend your stay beyond the regular check-out time, please contact our reception in advance. Please note that additional charges apply for late check-out. After 12:00 noon, the room keys will not work.

Our rooms are equipped with comfortable beds, a Cupboard or Coat rack, Towels, Shampoo and Shower gel, a Hairdryer/hair dryer, a Television, a Air conditioning, a Telephone and a Safe equipped.

All existing bookings remain valid and are automatically adopted.
You don't have to do anything else - your arrival, stay details and booked services remain unchanged.

The Check-in at MOA Berlin is from 15:00. Please note that additional charges apply for earlier check-in. The reception is staffed 24/7.

We have provided water for you in our rooms on the day of arrival. For a larger selection of drinks and snacks, you will find Automats on the corridors of the 2nd/3rd & 4th floors. On the ground floor Edeka Mondays to Saturdays 7:00 - 22:00 open and is closed on Sundays.

New cancellation conditions apply from 12 January 2026.
For Existing bookings the Conditions at the time of booking, unless you have booked in conjunction with Accor points or benefits (see question What happens to Accor points?).
With non-cancellable instalments, booked exclusively for Accor benefits, we examine goodwill solutions, e.g. free cancellation or rebooking.

We offer a Choice of cushion typesto customise your bed and improve sleeping comfort. We offer exclusively allergy-friendly covers an.

The air conditioning and heating in the rooms is automatic and can also be controlled manually by the guests.

You can still contact us via our official hotel website book or contact us Contact directly. If you prefer other booking methods, this is of course also possible. If support is required, we are available at any time at the following number Number and Mail address available: +49 30 394 043 7290 | [email protected]

By „booking channels“, we mean all channels through which guests can book - e.g. directly on the hotel website, by telephone, by email or via online portals.