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Duration 3 years
OSZ Gastgewerbe Brillat-Savarin in Berlin Weißensee (block teaching every 3 weeks)

You can find out more information about this training occupation here!

Our training allowance:
1st year of apprenticeship: 900,00€
2nd year of apprenticeship: 1.050,00€
3rd year of apprenticeship: 1.150,00€

Departments & Procedure

• Breakfast service
• Banquet service (events)
• A la carte service (evening restaurant)
• Bar
• Kitchen
• Housekeeping
• Reception
• Technology
• Reservation/Revenue
• Convention Sales
• Sales
• Central Service
• Marketing (if interested)

Contents:
Basics of hotel management: Our trainees receive an introduction to the basics of hotel management, including the organisational structure of our hotel, the tasks and responsibilities of different departments and hotel categorisation.

Guest services and communication: Our trainees learn how to greet guests politely and professionally, handle their enquiries and deal with complaints appropriately. Communication skills are crucial as they have a great impact on customer satisfaction.

Reservation systems and booking: Our trainees learn how to use hotel reservation software and booking systems to manage rooms and other services.

Reception and concierge services: This teaches skills for receiving guests and organising services such as restaurant reservations and arranging transport.

Gastronomy and service: This includes training in restaurant and bar operations, including service and serving skills and learning about menus and drinks.

Housekeeping and room care: Here our apprentices learn how to clean and prepare hotel rooms to ensure the comfort and safety of guests.

Administration and accounting: This includes knowledge of budgeting, accounting and billing processes to ensure that the financial aspects of a hotel are managed effectively.

Event Management: Our apprentices learn to cover the planning and organisation of events in the hotel environment, including meetings, weddings and banquets.

Hygiene and safety regulations: Our trainees are informed about the applicable hygiene and safety regulations and learn how to implement them in their working environment.

Legal provisions: Knowledge of legal aspects in the hospitality industry, such as labour law, data protection and licensing, is also an important part of the training.

Possibility to choose the additional qualification "Bar and Wine

Duration 3 years
OSZ Handel 1 in Berlin Friedrichshain(2 vocational school days per week)

You can find out more information about this training occupation here!

Our training allowance:
1st year of apprenticeship: 900,00€
2nd year of apprenticeship: 1.050,00€
3rd year of apprenticeship: 1.150,00€

Contents:
Event planning and conception: Our trainees learn how to plan events from scratch, including setting goals, choosing venues, creating concepts and making schedules.

Budgeting and cost control: Aspiring event managers are trained to prepare budgets and learn how to keep an eye on costs during the planning and execution of an event.

Communication and customer care: This includes the skills of communicating with customers, identifying needs, matching customer requirements and solving problems.

Contract management: Our trainees learn to draw up and negotiate contracts with event service providers and suppliers to ensure that all agreements are adhered to.

Marketing and advertising: If interested, teaches how to market events effectively to attract participants and increase success.

Logistics and scheduling: This includes planning event details such as set-up, decoration, technology, catering, transport and security.

Event technology: Our trainees learn basic skills in event technology, including audio, video and lighting technology.

Legal and regulatory requirements: Aspiring event managers need to know the relevant laws and regulations related to events and gatherings, including permits and safety regulations.

Guest management: This includes the coordination of guest lists, invitations and registration processes.

Risk management: Our trainees learn to identify potential risks at events and to prepare emergency plans.

Follow-up and evaluation: After an event, our trainees learn how to conduct a follow-up and evaluate the success of the event through feedback and analysis.

Sustainability: Our trainees learn the importance of sustainability practices in the events industry.

Duration 3 years
OSZ Büromanagement / Friedrich-List-Schule in Berlin Lichtenberg (2 vocational school days per week):

You can find out more information about this training occupation here!

Our training allowance:
1st year of apprenticeship: 900,00€
2nd year of apprenticeship: 1.050,00€
3rd year of apprenticeship: 1.150,00€

Departments:

• Central Service
• Reservation
• Talent & Culture (Human Resources)
• Other departments depend on the choice of additional qualifications. The following 8 optional qualifications are offered in our company: (the trainee chooses two of the listed qualifications before starting his training)

1. Order control and coordination
2. Commercial management and control
3. Commercial processes in small and medium-sized enterprises
4. Purchasing and logistics
5. Marketing and distribution
6. Human Resources
7. Assistance and secretariat
8. Public relations and event management

Contents:

1. Office organisation and management: Our trainees learn how to organise office procedures, plan appointments, create work schedules and use office resources efficiently.
2. Communication and correspondence: This includes professional communication by e-mail, telephone and post as well as the preparation of business correspondence and documents.
3. Word processing and data processing: Our trainees acquire skills in word processing software such as Microsoft Word and learn how to format, edit and save documents.
4. Bookkeeping and accounting: Basic knowledge of bookkeeping, invoicing and accounting is an important part of the training.
5. Human Resources: This includes tasks such as managing personnel files, drawing up employment contracts and assisting in the selection of personnel.
6. Procurement and purchasing: Our apprentices learn how to procure office supplies, equipment and services and negotiate contracts with suppliers.
7. Project management: Fundamentals of project management are taught, including the planning, implementation and monitoring of projects.
8. Customer care and service: This includes looking after customers and dealing with customer enquiries, complaints and claims.
9. IT applications and technology: Our trainees acquire skills in the use of office software, spreadsheets and other specialised office applications.
10. Labour and social law: Basics of labour and social law are taught to ensure that office procedures comply with legal requirements.
11. Quality management and process optimisation: Our trainees learn how to improve office processes and implement quality assurance measures.

Duration 3 years
OSZ Gastgewerbe Brillat-Savarin in Berlin Weißensee (block teaching every 3 weeks):

You can find out more information about this training occupation here!

Our training allowance:
1st year of apprenticeship: 900,00€
2nd year of apprenticeship: 1.050,00€
3rd year of apprenticeship: 1.150,00€

Departments & Procedure:

• Breakfast service
• Banquet service (events)
• A la carte service (evening restaurant)
• Bar
• Kitchen
• Convention Sales

Contents:
Service customer and guest care: Our apprentices learn the basics of professional customer service, including how to properly greet and assist guests, recommend food and beverages, and handle complaints and enquiries.

Restaurant business: This includes knowledge of the organisation and running of a restaurant, managing reservations, seating guests and coordinating with the kitchen.

Beverage science: This includes knowledge of wines, spirits and other beverages, their storage and serving, and the ability to make recommendations to guests.

Menu knowledge: Our trainees learn to understand the menu and provide guests with information about the different dishes. This includes paying attention to allergies and dietary preferences.

Table decoration and ambience: This includes knowledge of how to create and maintain a pleasant ambience in the restaurant, including table decorations and lighting.

Event Management: Our trainees learn to plan and organise events such as weddings, conferences and banquets. This includes coordinating menus, drinks, room set-up and service staff.

Occupational safety and hygiene: Trainees are informed about the applicable health and safety regulations and learn how to comply with them in their working environment to ensure the safety of guests and staff.

Human resource management and teamwork: This includes working in a team of restaurant staff, coordinating tasks and training new staff.

Accounting and billing: Our trainees learn how to create invoices and process payments, and they gain basic accounting skills.

Legal provisions: Trainees gain insight into legal requirements related to the catering industry, including labour law, food hygiene regulations and licensing.

Duration 3 years
OSZ IMT in Berlin Neukölln (block teaching every 3 weeks):

You can find out more information about this training occupation here!

The start of training at MOA Berlin is summer 2024.
Our training allowance:
1st year of apprenticeship: 900,00€
2nd year of apprenticeship: 1.050,00€
3rd year of apprenticeship: 1.150,00€

Departments:

• IT
• (Event) technology

Contents:

1. Operating systems: Our apprentices learn to install, configure and maintain different operating systems such as Windows, Linux or macOS.
2. Network technology: This includes planning, setting up and managing local area networks (LANs) and wide area networks (WANs), as well as configuring routers, switches and firewalls.
3. Server administration: Our trainees acquire skills in setting up and managing servers, including configuring services such as web servers, databases and email servers.
4. Virtualisation technologies: This includes knowledge of virtualisation platforms such as VMware or Hyper-V to create and manage virtual machines.
5. Security: Our trainees learn to implement security policies, configure firewalls and identify and fix vulnerabilities in systems.
6. Database management: This includes database creation and management, SQL queries and data backup.
7. Hardware components: Our apprentices gain insight into the hardware components of computers and servers in order to diagnose problems and repair or replace hardware.
8. Software installation and configuration: This includes installing, updating and configuring application software on various devices.
9. User support and helpdesk: Our apprentices learn to help users with IT problems, handle enquiries and provide support.
10. Backup and restore: This includes knowledge of backup and recovery procedures to prevent data loss and keep the business running.
11. Project management: Fundamentals of project management are taught in order to plan and implement IT projects efficiently.
12. Documentation: Our apprentices learn to create technical documentation and reports to log system configurations and changes.
13. Compliance and data protection: This includes the understanding of data protection regulations and compliance requirements in the IT sector

Our trainees have a permanent training officer in each department during their entire training period. He/she is available at all times to answer questions about the training content and process and, of course, to provide advice and support for your individual and personal concerns.

Our instructors invest valuable time and years of knowledge in your training and challenge you at every opportunity with one goal in mind: to prepare you in the best possible way for your exams on the one hand and to enable you to start your career in the best possible way on the other. We are convinced that during this instructive time, outstanding (educational) achievements deserve the highest recognition and should be honoured. For this reason, we encourage your participation in competitions and support you in your preparation!

We offer 80% of our apprentices a permanent position, of which almost 90% accept our offer and switch to a permanent position with us. We are true to our word: if our trainees achieve a pre-determined, good final result in their training, we reward this success and are happy about the team growth to shine together. 

Especially in training, it is important to look beyond one's own nose - and what is better suited than the exchange programme with our partner hotel? The 4-star superior Hotel Heidegrund is our partner hotel and is the perfect complement and counterpart to MOA Berlin. The conference & wellness hotel hosts many smaller conferences, weddings and private events , and the holiday & wellness guests also want a different kind of attention than the conference & business guests at MOA Berlin. Our trainees are very fond of the exchange and have thus learned to appreciate the diversity of our industry!

Our trainees receive the following remuneration in addition to our other benefits in accordance with the official training guidelines of the IHK and DEHOGA:
1st apprenticeship year 900,00€
2nd apprenticeship year 1.050,00€
3rd year of apprenticeship 1.150,00€

Our department heads and trainers look forward to welcoming all young talents at the start of their training and want to celebrate your first step into the world of work in a fitting manner - and give you a warm welcome at the Trainee Welcome Day. You can look forward to a great first day at work, getting to know each other, a rally, a meal together, guided tours and many other impressions! 

Together we are strong! Of course, our trainers and team colleagues will support you in your exam preparation and show you valuable tips from their wealth of experience right from day 1. We take into account the intensive exam preparation times and - if possible - provide tutoring and start-up help at any time on request. 

We regularly invite you to our trainee meetings to talk about your wishes, suggestions and concerns. Here you will find a protected space, open ears and mutual support, because everything may be said and expressed, as long as an appreciative and sincere approach is guaranteed.